Last Updated: 1 December 2025
This Refund & Cancellation Policy explains the rules governing cancellations, refunds, and payment-related matters for services offered through Ambunexx, operated by Ambunext Private Limited, having its registered office at 32 Splash Shimla Park, Pipliya Kumar, Vijay Nagar, Indore – 452010, Madhya Pradesh, India.
This policy applies only to ambulance bookings made through the Ambunexx mobile applications.
The Ambunexx website is for informational purposes only and does not process bookings or payments.
All ambulance bookings are made through the Ambunexx Customer App
Payments are processed using secure third-party payment gateways
Charges may include:
Ambulance service fees
Platform or convenience fee
Applicable taxes (GST or others)
Payment details are clearly displayed in the app before confirmation.
Users may cancel a booking through the app before the ambulance is dispatched or reaches the pickup location.
Cancellation charges, if applicable, will be clearly shown in the app at the time of cancellation.
Late cancellations or cancellations after dispatch may attract partial or full charges.
A booking may be cancelled by Ambunexx or the assigned Partner in cases including but not limited to:
Unavailability of ambulance
Incorrect or incomplete information provided by the user
Safety concerns or misuse of the platform
Technical or operational issues
In such cases, refund eligibility will be determined as per Section 4.
Refunds may be issued in the following situations:
Double payment or duplicate transaction
Payment debited but booking not confirmed due to system error
Booking cancelled by Ambunexx or Partner before service commencement
Refunds shall not be provided for:
Successful completion of ambulance service
Cancellations made after service commencement
No-show cases
Delays caused by traffic, weather, or force majeure events
Medical outcomes or dissatisfaction with treatment
Approved refunds will be processed within 7–10 working days
Refunds will be credited to the original payment method
Processing time may vary depending on the payment gateway or bank
Any platform or convenience fee charged by Ambunexx may be:
Non-refundable unless otherwise stated
Refunded only in cases of system-generated errors
Ambunexx acts solely as a technology aggregator and does not provide medical services.
Refunds are not linked to:
Medical outcomes
Quality of treatment
Patient recovery or survival
All medical responsibility lies with the ambulance Partner and healthcare providers.
The Ambunexx website:
Does not accept payments
Does not allow booking or cancellation
Does not process refunds
Any payment-related query must be raised via the mobile application or support channels.
In case of refund or cancellation disputes:
Users must contact support within 48 hours of the booking
Ambunexx reserves the right to request supporting documents or details
Decisions made after review shall be final and binding
Ambunexx reserves the right to modify this Refund & Cancellation Policy at any time.
Updates will be posted on the website or app and will be effective immediately.
This Policy shall be governed by the laws of India.
All disputes shall be subject to the exclusive jurisdiction of courts in Indore, Madhya Pradesh.
For refund or cancellation queries, contact:
Ambunext Private Limited
📍 Indore, Madhya Pradesh, India
📧 support@ambunexx.com